Krystal,
I tried reaching out to the Range Rover Corporate office and the General Manager of the dealership.
If you really tried to help, I appreciate your assistance but nothing was resolved.
What fantastic customer service. All I wanted them to do was fix my windsheild that the dealership broke. The dealership stated the had goostage of my vehicle being delivered with the windsheild being cracked although yhey refuse to release it to their roadside insurance agency or me.
Yesterday (Mar 2nd 2017) I recieved my vehicle after 2 1/2 months (Dec 16th 2016) of it being in the shop and it was delivered on a flatbed with a shattered windshield. The service manager was notified and informed the tow truck driver to still drop off the vehicle; not to mention that on one occasion the tow truck driver crashed my vehicle into my garage.
Best car buying experience I've ever had. Hassle free, AJ was upfront, honest, and had everything prepared and ready for me just as we discussed when I picked up my vehicle. He also went above and beyond by personalizing my visit and having my preferred snack and drink for my ride home. Very impressed! If you're evening thinking about being in a Range Rover I highly recommend you at least have a conversation with AJ, he's others-focused and will do everything he can to make you a fair deal.
Instead of the General Manager trying to help... he stated he was going to contact my Military Chain of Command... SMDH
Update....
Worst experience i have ever recived!!!! I was just looking online and started filling out an online app but did not complete it i got a call shortly after and the gentleman on the phone was very polite and made me an appointment when i got there the guy that helped me was very kind as well but the salesman/new manger was short and not very friendly and i felt as if i wasnt welcome there i was told i would get a call and never did get one i called and was told i would get a call back in 30 mins didnt happen!! I will never go back there!! Worse customer service ive ever had!
-----------------------------------------------
Dealings with RANGE ROVER USA and RANGE ROVER Customer Service has given me a negative image of this brand and how they treat their customers.
I finally spoke with the General Manager (Luke) and Service Manager today (March 24) only because I called them. They basically told me it was my fault and the vehicle arrived at there shop three months ago with a broken windshield although there is no historic documentation stating this is true. The Service Manager informed Range Rover HQs that he had pictures of the vehicle arriving with a broken windshield although when requests where made to view the pictures by multiple parties close to this matter the Service Manager claimed he deleted them.
I have a 2015 Range Rover Evoque and it has been to the shop three time within a year. Please beware with buying a vehicle from the RANGE ROVER BRAND. I would hate for someone to go through the same problems of me.
-------------------------
I have had my vehicle for a little over a year and have only been able to drive it a quarter of this time due to the incompetent services rendered and reliability of the vehicle.
Again... Buyer Beware...
Although I purchased my Range Rover from Land Rover Jacksonville, I can definitively say that the service at Shreveport is much better than in Jacksonville. Cindy, the service manager, is top-notch with a friendly attitude to match. I have taken my vehicle there twice and each time walked away with pleasant results.
This was one of the absolute best car buying experiences that I have ever had!!! I wanted to go to my bank but I allowed Zach( general manager) and Shashi (professional sales associate) to see they could beat my bank's rate and low and behold they did just that..
At this point I feel they are testing my integrity so the only way it seems as if I can resolve this issue is taking Range Rover Shreveport to small claims court.
Buyer Beware/ Terrible Brand
Land Rover Of Shreveport is a US Car Dealer based in Shreveport, Louisiana. Land Rover Of Shreveport is located at 1221 E Bert Kouns Industrial Loop d, Shreveport, LA 71105, USA.
Please contact with Land Rover Of Shreveport using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Land Rover Of Shreveport opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Shreveport