Therefore it is imperative that someone answer the phone dam phone when it rings!
Not everyone lives in Shreveport and has the ability to drive into the office or the hospital.
I was late for an appointment by 6 min's app, was for 11:00 am at 2:30 pm I got up and left and came home. The waiting room had at the most at any given time was 4 people. There is no excuse for that.
This would be a good beginning by getting rid of these automated answering system that only transfer you to another automated system.
Went to Urgent Care away from my primary VA center. The service was Great and Quick. My physician was very understanding to my situation.
I have written letters to my congressman complaining about the E benefits and not being able to speak with anyone at the VA hospital On Stoner Road.
worst hospital i have ever dealt with in my life. you call and wait for 30 minutes or more on hold to only be routed to a voice mail. i have been calling for 2 days now with no return phone call from my father's doctor/nurse. terrible place to have to go. i would rather spend my own money and pay for my father's medical than him have to go to this unorganized place you call a hospital. i wouldn't want to bring my pet to this hospital let alone a family member.
I have always had a great experience with Overton Brooks VA Hospital..even when I was hospitalized...they rolled out the Red Carpet. It was EXCELLENT. I wish I didn't have to commute so far to get treatment here. Even though there is a clinic in Longview, it would be nice if they provided Urgent Care.
Someone who is in charge of this hospital and has some authority needs to pay attention. Please hire someone to answer the phone. I have tried everything I know including writing a post on Google maps to get your attention. E benefits is trash and doesn't work, most veterans are unable to use the system and if you do not answer the phone they are not able to get help! I don't dare attempt to call the suicide hotline for fear it is probably the answering machine.
Overton Brooks Va Medical Center is a US Hospital based in Shreveport, Louisiana. Overton Brooks Va Medical Center is located at 510 E Stoner Ave, Shreveport, LA 71101, USA.
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