Good customer service
Worst experience ever!!! Kept my car for over a month and way past the time promised. I also had to deal with an attitude from them as if I was to blame for their mistakes during the repair. In addition to that, I had to make several trips back because of my car not being properly repaired. I am so upset with myself for using this shop. My car is in worse condition than it was wrecked and still not totally fixed.
If I had to option of no stars I would choose no stars. This place is the body shop I have ever used. This place took 2 months for my car to get repaired. After tons of phone calls on a daily basics and a letter from my attorney. I even got to a point where I wanted to get my car towed to another body shop in between the repairs because they kept tell me the part didn't come in or the wrong part came in for my vehicle. I'm talking about every single time I called it was some sort of excuse. Nevermind I ran my rental over the $1500 limit and past 60 days of inconvenience I was put through. The manager even got upset with me for calling everyday and started to use foul language. Customers be aware of this place its not what you want to go through. This place should be called Crock's Collision.
I can't say nothing good about this place. Wish I can make time go back so I would have chosen another place to take my car. It took them over a month to "fix my car" . But after I picked up the the my horn was not plugged in, my front bumper never got a second coat in paint and my light where not working at all correct. They left my frame inside the car all bent and never fixed it. I would never recommend this place to anyone, not even to my worse enemy. Please look for a better place than this one.
Randy was very friendly and professional and my car looks like new!
Brock S Collision Center Southern Hills is a US Car Repair based in Shreveport, Louisiana. Brock S Collision Center Southern Hills is located at 740 W Bert Kouns Industrial Loop, Shreveport, LA 71118, USA.
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