I went through the drive thru pharmacy on march 31, 2017. I went to pick up a prescription for my baby and I. We both had the flu! One of the workers told me that without insurance, she can't give us our prescription. I told her that, "I have insurance, but I left the insurance cards at home and right now, it didn't matter because I just need the medicine for me and my baby." She states, "so you're able to pay for that"? (Stereotyping me I'm assuming). I told her that, "I am going to pay! We are sick and will deal with the insurance stuff later. I'm just worried about getting me and my child well." She then tell me to come inside. At this point, I'm like why, because this is the whole point of the drive thru. And my child and I are really sick and I don't wanna bring her inside like that. So then she saids, "well can you park in the parking lot and we are going to text you". The store closed at 8. I was in the drive thru at 7:30. I pulled around to the parking lot at around 7:38. So 7:53 came around and still no text. So I had to grab my baby and bring her inside. I walked in asking was there an issue? Why haven't I received a text yet. No one explained that to me. They were basically going to wait til 8. So then I ask for our prescriptions. Another employee states, "is that for Johnson?" "Is she going to pay for that?" And a guy who was in there as well, who is an employee was like, "that's to much. I'll understand if you bring it back when you get your prescription card" anyways this was the worst customer services EVER! I never want to go this pharmacy again. They stereotyped me and didn't even know me. They had me to come inside with a sick child and wanted to discuss with me about my insurance and money instead of me telling them that all I want to do is pay for it out of my pocket and get me and my child home to start our meds. Never again! RUDE AND DISRESPECTFUL! If you choose to work somewhere please smile, be nice, and treat them like you would want to be treated.
Always good to me cashier nice
Cvs Pharmacy is a US Pharmacy based in Shreveport, Louisiana. Cvs Pharmacy is located at 2755 Hollywood Ave, Shreveport, LA 71108, USA.
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